Option 1 - Managed hosting

We host and run everything

We manage the entire platform — infrastructure, content updates, security, and analytics. Your team focuses on strategy and employee communications. The guide is live, maintained, and improving without placing demands on yours or your IT team's time.

What we handle

  • All hosting, infrastructure, and security
  • Content builds, updates, and quality assurance
  • Analytics dashboard and performance reporting
  • Uptime monitoring and incident management

What you’ll manage

  • Strategic direction and policy alignment
  • Internal communication and promotion
  • Feedback and iteration requests

Good for

Organisations that want a guide that continuously performs — not just one that launches and sits still. Particularly well suited when the guide covers complex, evolving content like pay transparency or benefits, where regular updates and engagement data matter.

Analytics included. You’ll see how employees navigate the guide, where they spend time, and what decisions they make — giving you the data to optimise and demonstrate impact.

Your one follow-on choice: domain

Both options give you the same fully managed platform and the same analytics. The only difference is whether your company name appears in the URL.

Hosted by
Option A: Your own domain
Option B: Mercer-managed domain
What it looks like
guides.yourcompany.com
yourcompany.contentexp.com
Setup
Your IT team configures DNS once — a standard update that takes minutes and nothing to maintain after that
Zero setup on your end. We handle domain, DNS, and SSL
Cost
Domain renewal: £10–50/yr (paid to your registrar)
Included in the managed service fee
Setup time
5–7 days
2–3 days — fastest option
Best for
Long-term brand asset; your company name in the URL
Simplest setup; pilots or time-limited initiatives

Ready to decide? Let's talk

If you know which option fits, get in touch and we’ll confirm the setup steps and timeline. If you’re still deciding, we’re happy to walk through your situation and help you land on the right choice.

Drop us an email