What communications are included in the package?

The package covers the full risk transfer journey across three stages.

Each stage can be used independently or as part of a complete end-to-end programme:

Stage 1

Buy-in

Buy-in announcement and Insurer Privacy Notice letter

AVC member letter (where applicable)

Stage 2

Buyout

Buyout announcement letter

Transfer of administration and payroll to insurer

Confirmation of benefits and Section 74 discharge notice

Special member cases:

AVC members (where applicable)
Pension Sharing Order notification letter

Stage 3

Wind-up

Communications include:

Wind-up commencement notice (Schedule 8, Part 1)

Section 27 notice

Wind-up progress update (annual)

Post-discharge confirmation (Schedule 8, Part 2)

Pensioner (Dependant) payment continuity letter

Deferred member benefit estimate letter

Are there different versions for different member segments?

Yes. The package covers all key member audiences. Some communications are universal (sent to all members), while others are targeted at specific segments:

Deferred members and pensioners in payment receive different versions of certain letters
Dependants receive a variant of the pensioner letter
Members with AVCs receive additional targeted communications with versions for both AVCs included in the bulk annuity and AVCs handled separately
Members with Pension Sharing Orders receive a specific notification letter
Members with transfer values of £30,000 or more receive notice about the requirement for FCA-regulated inancial advice

How does the Marsh Impact team customise the package for each scheme?

Each template in the package is built with clearly marked placeholders for scheme-specific information, including the scheme name, trustees details, insurer name, administrator contact details, and key dates. or approaching wind-up.

The Marsh Impact team works with the trustee and their advisers to populate and adapt these for the specific circumstances of the scheme.

Beyond the basic placeholders, we also review the content to ensure it reflects the specific features of your scheme, for example, the types of benefits payable, any discretionary practices the trustees wish to reference, or scheme-specific member circumstances that may require additional explanation.

Are the communications sent under Marsh’s name or the trustees’ name?

All communications are written in the voice of the trustees and sent under the trustees’ name. This is important for maintaining the relationship of trust between the trustees and members, and for reinforcing that the trustees remain responsible for members’ best interests throughout the risk transfer process. The Marsh Impact team acts as the communications adviser, manages production and distribution behind the scenes.

How long does it take to produce the communications?

Timescales will depend on the complexity of the scheme. As a guide, we aim to work to the following indicative timelines from instruction:

We recommend engaging with us as early as possible in the process to allow sufficient lead time.

Can you work to our scheme’s existing brand or design style?

Yes

The standard templates are produced in a clean, accessible format consistent with the Marsh Impact team's brand and DEI guidelines. However, if the scheme has an existing member communications brand, a scheme-specific logo, colour palette, or brand identity, we can adapt the templates accordingly.

Risk Transfer Propostion

Working with the Marsh Impact team